Terms and Conditions

Payment

When you've finished shopping, you need to click on “CHECKOUT” which is the icon just below ''MY BASKET''. If you have already registered with us you should fill in your password and you will then be shown your details for you to confirm. If you are a new customer we encourage you to register. Once you have done this the only information you will be asked to re-submit each time is your credit card details, which for security reasons we do not hold on the site. You can also view your past and pending orders, and change your delivery address and other personal details. Alternatively you can continue to place your order as a Guest. All of our prices are inclusive of VAT.

Checking Your Order Status

When you have successfully completed and submitted your order it will be immediately sent to our fulfilment house. You will receive an automated e-mail confirming that this has happened. To get up-to-date information on the status of your order you can either email our customer services team or telephone them on 01709 202904 between 9am and 5pm Mon-Fri (Jan-Aug) or 9am and 8pm Mon-Fri/9am and 4pm Sat-Sun (Sept-Dec).

Privacy Policy

At the Friends of the Earth Shop we believe that you have a right to privacy and we take defending that right seriously. The Friends of the Earth Shop is managed by New Internationalist on behalf of Friends of the Earth EWNI (the collective name for Friends of the Earth Limited, Reg No.1012357, and Friends of the Earth Trust, Reg. No.1533942 and Charity No.281681, both registered at 1st Floor, The Printworks, 139 Clapham Road, London, SW9 0HP).

This policy sets out how we treat the personally identifiable information that we ask you to share with us in order to make the site work, in order to fulfil your orders and in order to promote our products and services to you in the future. We sometimes update this page, so it is worth checking back from time to time to ensure that you’re happy with any changes. This page was last updated July 2016.  In addition, we will always comply with the Sale of Goods Act (1979), government regulations on Online and Distance Selling and the Consumer Contracts Regulations (2013).

What we collect

In order to make the Friends of the Earth Shop work, we need to collect information about our customers. This section details what we collect and how we use it.

New Internationalist collects information about you that we need to process your order when you buy from us. This includes things like your name and address, so that we can send you your order; your email address, so that we can contact you about your order, items left in your basket or any offers we may be running; and the items you’ve ordered, so that we can ship them to you.

New Internationalist uses your email to keep you informed about the Friends of the Earth Shop after completing a purchase or if you have subscribed to our emails by entering your email address at the bottom of most pages on foeshop.co.uk. New customers will be given the option of opting out of the newsletter at the checkout stage of ordering. You can opt out at any time by emailing us at help@foeshop.co.uk, calling our customer services team on 01709 202904 or clicking the unsubscribe link contained within each email.

Friends of the Earth  will receive the details of your order in order for them to manage the shop, but will only communicate with you further if you opted in during checkout (or when creating a customer account). If at any time you do not wish to be contacted by Friends of the Earth, you can opt out by clicking the unsubscribe link contained within each email, emailing us at help@foeshop.co.uk or calling the customer services team on 01709 202904.

We collect responses to our customer survey and use that information to improve your shopping experience. The survey is entirely optional and you needn’t complete it.

We also collect site usage information using the third-party Google Analytics service. You can opt out of this (see Third-party cookies or install Google Analytics Opt-out Browser Add-on).

We collect anonymized data about you in order to send marketing information to you using Google’s remarketing tools. You can opt out of this (see Third-party cookies or install Privacy Badger or Ghostery).

We never store your payment data. We take payments using 2 secure payment processors which are PCI Compliant:

SagePay - privacy policy

PayPal - privacy policy

Cookies

A cookie is a small file which we save to your computer; they are used by other reputable online market places. They allow web applications to respond to you in a more personalized manner and mean that you can do important things like adding things to your basket or logging in and out of the Friends of the Earth Shop. For a list of cookies we set see the section called ‘List of cookies we use’.
How your browser deals with cookies will depend on your settings; if cookies are turned off then the Friends of the Earth Shop should not be able to make the personalized suggestions on products you might buy and will not work as expected! If you block cookies, you will need to make a note of the items you wish to purchase and phone your order through.

Third-party cookies

As well as setting cookies directly, we use some cookies from third-party organizations to try to make your experience of the Friends of the Earth Shop better. You can block these cookies without affecting how the site works for you using an appropriate browser extension or editing the overall settings for cookies in your browser.  
We use Google Analytics for gathering data on how you use the Friends of the Earth Shop. See Google’s privacy policy.
We use Google to deliver custom adverts for products from the Friends of the Earth Shop elsewhere on the web. See Google’s privacy policy.
We use ShareThis to show social sharing and following buttons on the Friends of the Earth Shop. See ShareThis’s privacy policy.

Google AdWords

We use Google AdWords’ remarketing service to advertise on third-party websites (including Google) to previous visitors. This might mean that we advertise to previous visitors who have viewed a particular product or who haven’t completed a task like checking out. The advert is shown on a Google search results page, or on a site in the Google Display Network.

You can set preferences for how Google advertises to you using the GoogleAd Preferences, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using Google’s browser plugin, or the Electronic Frontier Foundation’s Privacy Badger plugin.

Security

New Internationalist and Friends of the Earth are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use TLS encryption to protect information in transit to and from our server; customer and payment data is always encrypted in transit.

Links to other websites

The Friends of the Earth Shop has links to other websites. We do not control the websites that we link to, so we cannot be responsible for what you find there or how those sites deal with your privacy. You should exercise caution and look at the privacy statement of the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

You can opt out of communications at any time by emailing us at help@foeshop.co.uk or calling our customer services team on 01709 202904.

You can use an appropriate tool like uBlock or Ghostery to opt out of third-party tracking, ads and cookies.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. Whenever possible we will make you aware of any lawful requests for your personal information that we have received, so that you are able to defend your privacy in court.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email help@foeshop.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at help@foeshop.co.uk. We will promptly correct any information found to be incorrect.

List of cookies we use

The table below lists the cookies we use,excluding third party cookies and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, which allows us to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
MW_REFERRAL_FROM The partner who referred you (if any).
MW_REFERRAL_FROM_DOMAIN The partner domain via which you were referred.
MW_REFFERAL_TO The landing page to which a partner organization referred you.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed the use of cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 - See more at: foeshop.co.uk/t-and-cs

Delivery and Postage

UK customers: Goods should arrive within 7-10 working days of your order.

Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.

Overseas customers: Please allow 28 days for delivery.

Please note that we are unable to deliver to PO boxes.

Postage charges:  UK - there are two flat rates for postage: £4.95 for Standard delivery and £12.00 for Express delivery. An Express delivery will be delivered by the end of the next working day to any UK mainland address. The order must be placed before 12 noon Mon-Fri and next-day delivery cannot be guaranteed if the order is sent by post. Overseas - When you select your country in the delivery address section, the correct postage charge will automatically be added to your order.
Ireland - £7.50; Europe - £12.00; Rest of World -  £25.00.

Packing Materials

Please note that we only buy recycled packaging, and any non-recyclable elements used in the parcel are themselves re-used and have not been newly bought for this purpose. All letters are sent out on post consumer recycled paper.

Returns Policy

If you are in any way dissatisfied with the goods you receive, please action one of the following options to get a full refund: 1. Notify us (by post, email or telephone - 01709 202904), within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation. 2. Alternatively you can simply return the item/s within 14 days of receipt. Please include in your parcel your order number, full name and the reason(s) for returning your purchase(s).

Please note that for reasons of hygiene, earrings and items of underwear are non-refundable unless faulty.

Your refund will include the cost of the goods plus our standard UK delivery charge (if you paid P&P when you placed your order). Your refund will not include the charge you incur returning the goods to us (unless the item is faulty), so please use our Freepost Returns Address (see details below) to make use of our free returns service:

How to return your goods:

- Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please contact us or phone 01709 202904, so that we can help you.
- Goods must be returned in their original, saleable condition.
- Please send your goods to the following Freepost Returns Address to use our free returns service (do not forget to include your order number, full name and the reason for the return):

Freepost NEA8275
Goldthorpe
Rotherham
South Yorkshire
S63 9BR

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