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When you've finished shopping, you need to click on “CHECKOUT” which is the icon just below ''MY BASKET''. If you have already registered with us you should fill in your password and you will then be shown your details for you to confirm. If you are a new customer we encourage you to register. Once you have done this the only information you will be asked to re-submit each time is your credit card details, which for security reasons we do not hold on the site. You can also view your past and pending orders, and change your delivery address and other personal details. Alternatively you can continue to place your order as a Guest. All of our prices are inclusive of VAT.
When you have successfully completed and submitted your order it will be immediately sent to our fulfilment house. You will receive an automated e-mail confirming that this has happened. To get up-to-date information on the status of your order you can either email our customer services team or telephone them on 01709 202904 between 9am and 8pm on weekdays and 9am to 4pm Saturday and Sunday.
We only collect customer information that is necessary for what we do. For example, when you order online, we need to have your name, email address, phone number, delivery address, credit card holder address if different, credit card number and expiry date. This enables us to process your order and to notify you regarding its status (e.g., that it is on its way, or if we are temporarily out of stock, etc.) Your details will be held by our order processing department and by Friends of The Earth UK. From time to time we may send you more information about Friends of the Earth. If you do not wish to receive any mailings from us, please email your full name and address to Bev. Each time we contact you we will include an option to unsubscribe automatically.
UK customers: Goods should arrive within 7-10 working days of your order.
Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.
Overseas customers: Please allow 28 days for delivery.
Please note that we are unable to deliver to PO boxes.
Postage charges: UK - there are two flat rates for postage: £4.95 for Standard delivery and £12.00 for Express delivery. An Express delivery will be delivered by the end of the next working day to any UK mainland address. The order must be placed before 12 noon Mon-Fri and next-day delivery cannot be guaranteed if the order is sent by post. Overseas - When you select your country in the delivery address section, the correct postage charge will automatically be added to your order.
Ireland - £7.50; Europe (by air) - £12.00; Europe (overland) - £20.00; Rest of World (air only) - £25.00.
Please note that we only buy recycled packaging, and any non-recyclable elements used in the parcel are themselves re-used and have not been newly bought for this purpose. All letters are sent out on post consumer recycled paper.
If you are in any way dissatisfied with the goods you receive simply return them within 14 days for a full refund. Please follow the instructions on the delivery note which is sent with your order. You will then be supplied with our returns Freepost address and will be issued with a returns authorisation number so that you can return your goods - this ensures that returns are dealt with swiftly and correctly. Please note that for reasons of hygiene we cannot accept returned earrings or items of underwear unless they are faulty.
